MyDRHub

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MyDRHub is patented in the US and with an international patent pending. This means that MyDRHub is truly unique and stands alone as the only triage system in the world that takes into account the goals of the parties and the context of the dispute when recommending the most appropriate process for a given dispute.

For more information about MyDRHub or how we can build a MyDRHub solution tailored to your needs, click the button below.

My DR Hub is a world-first diagnostic tool for dispute resolution and complaints handling. The platform's main purpose is to identify the most effective and efficient dispute resolution or complaints handling strategy based on the goals of the parties involved and the context of the dispute or complaint. Once the strategy or process 'of best fit' is selected, the platform then has the capacity to make recommendations about practitioners or people with the knowledge and skills most likely to assist parties in reaching a resolution.

Potential applications for MyDRHub include:

• Dispute resolution services such as mediation centres, law firms, ombudsman and commissions
• HR departments across business, government and the university sector· Insurance firms
• Practitioners in private practice, such as mediators, arbitrators, conflict coaches, guided choice providers and dispute boards
• Research into patterns for resolution, including identifying high-impact strategies, use of discovery, timeliness, apologies, emotional contagion, etc.
  

The platform is attractive to the organisations and practitioners listed above as it enables a more efficient use of resources, saving time and money, and removing much of the guesswork about which disputes are likely to be resolved informally and which are more likely to end up in court. This means that those who adopt MyDRHub have more ways to increase their margins or redirect resources to other priorities. Further, the fact that parties and complainants can also be directed to the people most able to help them means parties or complainants are more likely to feel satisfied with the services they receive. This, in turn, increases organisational reputation, driving more business, more money, etc.

For more information about MyDRHub or how we can build a MyDRHub solution tailored to your needs, click the button below.

Initiated by the Dispute Settlement Centre of Victoria (DSCV), the TRAMM was the forerunner to MyDRHub and was designed to meet the needs of a mediation centre dealing with community disputes about things like fences, trees and noise.

DSCV had an ambitious plan to:

• devise a reliable process to identify their user profile and the differing levels of complexity their disputes presented;
• adopt the Sander approach and ‘’fit the forum to the fuss’; 
• establish realistic settlement rates based on dispute characteristics; and 
• develop a realistic budget to ensure the outcome could be realised.
  

Read more  about the TRAMM on the Kluwer Mediation Blog - Mining Frank Sander's Legacy